Shipping policy
Shipping
At NewMe, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.
Order Processing and Transit Time
Estimated delivery times: 1-3 days for order processing and a transit time of 4-7 business days.
You will always receive an email once your order has been processed, including a tracking number.
We charge a shipping fee of $3.95 on single-pair orders. All 45$+ (2-pair orders and above) ship free.
Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier disruptions.
Shipping Carriers & Tracking
We partner with reliable carriers to ensure fast and secure delivery. Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
Order Changes
Once an order has been placed, we have a few hours to make adjustments or cancel it. After the order leaves our warehouse (usually a few hours after being received), we can no longer modify the information.
Incorrect Addresses
If an incorrect delivery address is provided when placing an order, NewMe is not responsible and cannot send a replacement package or refund these orders.
If you realise you entered an incorrect address at the time of your order, please email us immediately. The fastest way to reach us is through our contact form or by emailing info@newmeamsterdam.com. We can only correct the address if the order has not yet been shipped.
Lost or Stolen Packages
We are responsible for lost or stolen packages and will send replacement packages or refund these orders.
Customs & Import Fees Buyers are responsible for any customs or import duties that may apply in their destination country. We optimize our shipping routes to do our best to minimize potential delays or additional charges where possible.
Delays or Issues In rare cases, delays may occur due to severe weather, customs inspections, or other logistical issues outside of our control. If your order has not arrived within the expected timeframe, please contact us at info@newmeamsterdam and we will assist you promptly.