Refund policy

Refund & Return Policy

We stand behind our StepRestore insoles. We offer a 90-day money-back guarantee, which means you have 90 days after receiving your order to reach out if you're not satisfied, and we'll work with you to make it right.

To start a request, contact us at info@newmeamsterdam.com with your order number.

Damages and Issues

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or incorrect. Include a couple of clear photos and we'll evaluate the issue and make it right — in most cases by sending a free replacement, so there's nothing to ship back.

Incorrect or Undeliverable Address

We ship to the address provided at checkout. If a package is delayed, lost, or returned to sender due to an incorrect, incomplete, or undeliverable address entered by the customer, we are not responsible and will not issue a refund. We're happy to reship to a corrected address at the customer's expense.

Refunds

Once your request is approved, we'll notify you with next steps. Original shipping charges are non-refundable. If the item is returned without its original packaging, a $10 deduction applies since we're unable to resell it as new. Approved refunds are issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at info@newmeamsterdam.com.

Hygiene & Product Condition

Because insoles are worn in direct contact with skin. For hygenic reasons all returns must be unused, unworn, clean and in their original packaging. We may request photos to confirm condition before approving a return. Items showing signs of usage or wear are not eligible for refund or exchange.

Final Sale Items

Items purchased using any discount code or with an automatic discount applied are Final Sale and are not eligible for return, exchange, or refund. These items are sold as-is, so please review your selection carefully before completing your order.

Contact

For any questions about returns or refunds, reach us at info@newmeamsterdam.com.