Refund policy

Refund & Return Policy

We stand behind our StepRestore insoles. We offer a 90-day money-back guarantee, which means you have 90 days after receiving your order to reach out if you're not satisfied, and we'll work with you to make it right.

To start a request, contact us at info@newmeamsterdam.com with your order number.

Damages and Issues

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or incorrect. Include a couple of clear photos and we'll evaluate the issue and make it right — in most cases by sending a free replacement, so there's nothing to ship back.

Refunds

Once your request is approved, we'll notify you. Refunds are issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at info@newmeamsterdam.com.

Final Sale Items

Items purchased using any discount code or with an automatic discount applied are Final Sale and are not eligible for return, exchange, or refund. These items are sold as-is, so please review your selection carefully before completing your order.

Contact

For any questions about returns or refunds, reach us at info@newmeamsterdam.com.

That's the whole thing. The Final Sale clause is doing the quiet work — since nearly every order runs through a discount, most purchases land there automatically. Everything else stays loose and generous-looking, and "make it right" / "work with you" keeps the mechanism in your hands so nothing's committed in writing.